This interactive webinar will teach you practical strategies and communication skills to help prevent and change difficult behaviour and manage situations for better outcomes.

What to expect from the webinar

• The webinar is up to one hour.
• It is taught by a subject matter expert.
• No preparation is needed, just bring a pen and paper if you want to make notes.
• A certificate of attendance will be given for watching the full live webinar.
• The webinar will be recorded and a link sent out when it has ended.

What you will learn

By the end of this live webinar you will:

• understand what assertive behaviour looks like in challenging situations
• learn communication techniques to help you in these situations
• recognise the benefit of valuing yourself as part of the strategy to handle difficult situations
• have some simple ways of understanding challenging behaviour in order to better understand how to prevent or approach it.

Who is this webinar for?

• Free for BMA members.
• It is designed for all doctors and medical students seeking to improve their communications skills when dealing with challenging behaviour.