What you will learn
- The webinar is up to one hour.
- It is taught by a subject matter expert.
- No preparation is needed, just bring a pen and paper if you want to make notes.
- This webinar has already been recorded, so it isn't interactive.
- A certificate of attendance will not be given for watching the recording of the webinar.
What you will learn
By the end of this recorded webinar you will:
- understand what assertive behaviour looks like in challenging situations
- learn communication techniques to help you in these situations
- recognise the benefit of valuing yourself as part of the strategy to handle difficult situations
- have some simple ways of understanding challenging behaviour in order to better understand how to prevent or approach it.
Who is this webinar for?
- Free for BMA members.
- It is designed for all doctors and medical students seeking to improve their communications skills when dealing with challenging behaviour.
Want to gain a CPD certificate?
As a BMA member, you have free access to our CPD-accredited module on managing difficult conversations and difficult people.
Join the BMA today and get access to our wide range of learning and development courses and resources.
Reading list
BMA library and archive reading list - Being assertive in challenging situations and fll range of reading lists can be accessed here.